Refund Policy

If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.

RETURN TERMS AND CONDITIONS

• Returns to our distribution center must be postmarked no later than 60 days after the original purchase date.
• Merchandise purchased at a store must be returned to a store in the country in which it was purchased. If store merchandise is sent to our warehouse, it will be sent back at the sender’s expense.
• Online exchanges are not available at this time.
• Online refunds will be made to the Master card, Visa,Rupay,UPI,Paytm,AmezonPay,PhonePay,Google Pay account used in the original transaction.
• Merchandise purchased online from all categories and price points may be returned or exchanged. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
• Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
• Club Your Shoe Store cards cannot be returned.

RETURNING MERCHANDISE YOU DIDN’T ORDER

Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:

• The incorrect merchandise
• Your name
• Your mailing address
• The order number on the shipping label

PRICE ADJUSTMENTS

A one-time price adjustment upon customer request, when an original receipt or order confirmation is presented within 14 days of the original purchase.