Refund Policy

If you are not completely satisfied with merchandise, you may return it in accordance with the Terms & Conditions below and we will refund eligible purchases.


  • Returns to our distribution center must be postmarked no later than 60 days after the original purchase date.
  • Merchandise purchased at a store must be returned to a store in the country in which it was purchased. If store merchandise is sent to our warehouse, it will be sent back at the sender’s expense.
  • Online exchanges are not available at this time.
  • Online refunds will be made to the Master card, Visa,Rupay,UPI,Paytm,AmezonPay,PhonePay,Google Pay account used in the original transaction.
  • Merchandise purchased online from all categories and price points may be returned or exchanged. We are, however, unable to accept merchandise where the sewn-in garment tag has been cut or removed or the price tag has been removed.
  • Returned merchandise must be in its original state, deemed to be unworn with tags attached, or be defective to be accepted for a refund.
  • Club Your Shoe Store cards cannot be returned.


Please e-mail customer service if you receive extra merchandise in a shipment, or merchandise was delivered to you that you didn’t order. In your email, tell us:

  • The incorrect merchandise
  • Your name
  • Your mailing address
  • The order number on the shipping label


A one-time price adjustment upon customer request, when an original receipt or order confirmation is presented within 14 days of the original purchase.